Orders & Shipping

1. How do I track my order?
You will receive a tracking link via email once your order is shipped. You can also track your order under the “My Orders” section in your account.

2. What is the estimated delivery time?
Orders are typically delivered within 10-15 business days for standard shipping. 

3. Do you offer international shipping?
Currently, we only ship within INDIA. We hope to expand to international locations in the future.

4. Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. Contact customer support immediately for assistance.

5. What shipping options do you offer?
We offer standard, expedited, and next-day delivery options. Shipping fees vary based on the method selected and your location.

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Returns & Exchanges

6. What is your return/exchange policy?
We accept returns/exchanges within 30 days of purchase for unworn items with original tags. Sale items may be final sale.

7. How do I initiate a return or exchange?
Visit our Returns Center on the website, enter your order details, and follow the instructions to print a return label.

8. How long does it take to process a return?
Returns are processed within 10-15 business days of receiving the item. Refunds will be issued to your original payment method.

9. Are there any items that cannot be returned?
Items marked as final sale, gift cards, and customized products are not eligible for returns.

10. Do I have to pay for return shipping?
Return shipping fees may apply unless the return is due to a defect or shipping error. Check our returns policy for details.

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Products & Sizing

11. How do I find my size?
Refer to our size guide available on each product page. You can also use our fit tool for personalized recommendations.

12. Do you offer custom sizing or alterations?
Currently, we do not offer custom sizing or alterations, but stay tuned for updates!

13. Are your products sustainable or eco-friendly?
Yes, many of our items are made from sustainable materials. Check for the eco-friendly badge on product pages.

14. How do I care for the clothing?
Care instructions are included on each product page and garment tag. Most items recommend cold washing and air drying.

15. Will you restock sold-out items?
Some popular items are restocked. You can sign up for restock notifications on the product page.

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Payments & Discounts

16. What payment methods do you accept?
We accept credit/debit cards, PayPal, and other popular payment methods. View our payment policy for full details.

17. Do you offer gift cards?
Unfortunately, we do not offer gift cards at this time, but it’s something we’re considering for the future.

18. Can I use multiple discount codes on one order?
Only one discount code can be applied per order unless stated otherwise.

19. Is my payment information secure?
Absolutely. We use SSL encryption to ensure your payment information is protected.

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Brand & Policies

20. What is your policy on sustainability and ethical practices?
We are committed to sustainable and ethical practices, including eco-friendly materials and fair labor policies. Learn more on our “About Us” page.

21. Do you collaborate with influencers or offer brand partnerships?
Yes, we love collaborating! Visit our “Partnerships” page to learn how to join our influencer or affiliate program.

22. How do I contact customer support?
You can reach us via email at contact@metroclassy.com or through our Contact Us form. Our support team is available Monday–Friday, 9 AM–5 PM.

23. Can I sign up for updates or exclusive offers?
Absolutely! Join our newsletter for exclusive discounts, product launches, and style tips.

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